I had a situation where whatever the reason when I sent command to uninstall webroot from cloud console AV will not get removed from the PC. It was annoying and solution from webroot support tool didn’t work and here is the one of the solution I found. Unfortunately, you will have to boot machine to safe mode.
First boot the PC to the safe mode. If you are doing this remote, you can use remote software to boot the PC to the safe mode too. This will save you on site visit 🙂
Bring up the cmd and type
“C:\Program Files (x86)\Webroot\WRSA.exe” -uninstall
In a bit you will see AV get uninstall and then you can boot back to normal mode. Done!!
NetSideTech 